Online Store - The Update Thread

[Century13]

Hello,

I was hoping I could get some help on this thread. About a month and a half to 2 months ago I bought a Black 13th blister, but once i got it home I found it was missing the Watts model (there were two Ryan models). I used the online contact form but received no answer, so I called instead (September 9th). I spoke to Adam (or someone with an "A" name) and was told a replacement model would be shipped. Waited about a month and nothing showed. I tried the frontdesk email last week, but haven't received a response. These were the first warmachine models I bought and I'm not too impressed with the service so far.

[PPS_Alex]

Hello,

I was hoping I could get some help on this thread. About a month and a half to 2 months ago I bought a Black 13th blister, but once i got it home I found it was missing the Watts model (there were two Ryan models). I used the online contact form but received no answer, so I called instead (September 9th). I spoke to Adam (or someone with an "A" name) and was told a replacement model would be shipped. Waited about a month and nothing showed. I tried the frontdesk email last week, but haven't received a response. These were the first warmachine models I bought and I'm not too impressed with the service so far.

Shot me a PM with your info and I'll look into this.

[davidwillson]

Thank you for the answer

and once again i just have to sing privateer press' praises. it is this hands on interaction with the customer base and genuinely wanting to please said customer base that sets them appart from other companies out there.
it's very encouraging to see a company that keeps this small company feel even though they are growing.

[knight_blade]

Hey Alex

Hoping to get some info on order #15092
Been having some trouble with it.

Put in an order for some character jacks (kador, ret, and cygnar) 2 showed up right (so the address was right as I got some), the 3rd was the cryx jack and not the retribution jack, sent an e-mail off on august 26, 2010 didn’t hear anything so I called up front desk (convention season is busy so I figured I’d check up on it) They said they would sent off.

Later I picked up a cryx Battle group and was missing the large base for the slayer, sent off another report on September 24, 2010 and asked about my ret jack, got an e-mail from front desk (Adam) confirming my mailing address on September 27, 2010 and I confirmed on September 29, 2010, got my last e-mail on September 30, 2010 saying “Thank you very much, all is taken care of!”

As e-mail and phoning doesn't seem to get the situation done, I figured I'd try the forums this time.

It’s been a fair amount of time and I’m starting to really wonder if anything is going to show up. At this rate the stores will get it as normal stock before i get my order from gencon.

Thanks in advance for the help


Edit: my Large base arrived Nov 3, 2010, but still no sign of my ret. character jack kit. Called up Adam at the front desk and it seems my replacement blister went to the other side of the country for some reason, he's sending another one out priority in the morning and looking into how this weirdness happened.

[davidwilsoon]

Card-Only US Shipping Option Now Available!!!

If you are ordering only cards and having them shipped to a US address, on the Shipping and Payment page of checkout, select on of the available shipping options, and indicate that you wish to have them shipped First Class in the Special Instructions field. We will package them appropriately, and adjust your shipping and handling charge to $4. This adjustment will be made after you submit your order, but before you are charged.

For our international customers, follow the similar and existing procedure noted on the front page of the store: choose a shipping option and indicate in Special Instructions that you would like your order shipped via the cheapest method. There are more variables in international shipping, so we cannot offer a flat price as with US orders. I will package them as minimally as possible to help reduce costs.

This is excellent. I would say "about time" but you guys aren't just throwing stuff up there for people to just stumble upon, you're talking to your community.

Few companies can say they do that and mean it.

[Gergle]

Paint restock in the store? I would like to order a set of metallics, it doesn't exist yet I know, but wanted to order them individually. Most of the metallics are unavailable. :-(

[PPS_Alex]

Hey Alex

Hoping to get some info on order #15092
Been having some trouble with it.

Put in an order for some character jacks (kador, ret, and cygnar) 2 showed up right (so the address was right as I got some), the 3rd was the cryx jack and not the retribution jack, sent an e-mail off on august 26, 2010 didn’t hear anything so I called up front desk (convention season is busy so I figured I’d check up on it) They said they would sent off.

Later I picked up a cryx Battle group and was missing the large base for the slayer, sent off another report on September 24, 2010 and asked about my ret jack, got an e-mail from front desk (Adam) confirming my mailing address on September 27, 2010 and I confirmed on September 29, 2010, got my last e-mail on September 30, 2010 saying “Thank you very much, all is taken care of!”

As e-mail and phoning doesn't seem to get the situation done, I figured I'd try the forums this time.

It’s been a fair amount of time and I’m starting to really wonder if anything is going to show up. At this rate the stores will get it as normal stock before i get my order from gencon.

Thanks in advance for the help


Edit: my Large base arrived Nov 3, 2010, but still no sign of my ret. character jack kit. Called up Adam at the front desk and it seems my replacement blister went to the other side of the country for some reason, he's sending another one out priority in the morning and looking into how this weirdness happened.

Looks Adam is getting this taken care for you. In general, if it's been two weeks since something shipped and you still haven't received it, do not hesitate to contact us so we can figure out what may have gone awry and get it addressed.

[PPS_Alex]

Paint restock in the store? I would like to order a set of metallics, it doesn't exist yet I know, but wanted to order them individually. Most of the metallics are unavailable. :-(

I know some we do not have in stock at all, I will double check our inventory on hand and see if anything needs to be posted back to the store later today.

[Gergle]

Thanks. Unfortunately, the majority of the metallics seem to be out of stock. No Pig Iron, none of the Golds. :-(

[kantoboy]

Is the buy 2 take 1 free promo for NQ still ongoing?

[PPS_Alex]

Is the buy 2 take 1 free promo for NQ still ongoing?

Yes it is!

[russianpaladin]

A few issues back in NQ they showed how to make a Khador supply caravan and at the end of teh article it said that a bundle of everything would be available on the online store. Is this going to happen? I cannot remember what all was on the list nor which issue it was in . Also any word on Gnarlhorn Satyr parts??

[PPS_Alex]

Thanks. Unfortunately, the majority of the metallics seem to be out of stock. No Pig Iron, none of the Golds. :-(

I have checked stock levels, and we do have Blighted Gold, Pig Iron, and Solid Gold. We should have pages up for them soon but, in the meantime, if you want to order them, just order another color and, during checkout, request that the desired color be substituted in the special instructions field.

A few issues back in NQ they showed how to make a Khador supply caravan and at the end of teh article it said that a bundle of everything would be available on the online store. Is this going to happen? I cannot remember what all was on the list nor which issue it was in . Also any word on Gnarlhorn Satyr parts??

I will look into the Khador caravan bundle. Gnarlhorn Satyr is in the backlog awaiting processing.

[Gergle]

I have checked stock levels, and we do have Blighted Gold, Pig Iron, and Solid Gold. We should have pages up for them soon but, in the meantime, if you want to order them, just order another color and, during checkout, request that the desired color be substituted in the special instructions field.

Very nice, thank you! Is there, by chance, some mixing medium in stock?

[PPS_Alex]

Very nice, thank you! Is there, by chance, some mixing medium in stock?

Yup, should be up on the store too, especially since I've been pulling them for orders

[Gergle]

Yes, thanks for the email about my order, did you get my reply?

I see mixing medium is in tools, expected to find it in paint.

[zionson]

Are there any plans to accept PayPal through the store?

[PPS_Alex]

Yes, thanks for the email about my order, did you get my reply?

I see mixing medium is in tools, expected to find it in paint.

Yup, and just replied (last couple of days have been a bit hectic).

Are there any plans to accept PayPal through the store?

Not at this time.

[demi_morgana]

Not sure it's the best place to ask yet I didn't want to spam another thread
I'd like to know how much does it take transfer money if I choose to send payment by credit card?
I placed the order, send money by credit card, I can see the payment has debited the card already but the order's status is still "ready to ship"...

I'd also love to see Paypal in PP store

[PG_Tilaurin]

I was trying to get the portly trencher from the Trencher Cannon Crew recently but couldn't find him on the store - am I blind?

[demi_morgana]

My order has arrived today and in my account it's still information: Ready to ship...

[Mod_Plarzoid]

Reading the stuff about the mixing medium made me remember:

The Wet Palette isn't in the store. Replacement sheets of paper are, but the actual palette isn't.

[PPS_Alex]

I was trying to get the portly trencher from the Trencher Cannon Crew recently but couldn't find him on the store - am I blind?

None of the parts from the Trencher Cannon Crew are currently available. That should be changing soon.

My order has arrived today and in my account it's still information: Ready to ship...

There is a known quirk with our store software where an order doesn't always change from "Ready to Ship" to "Complete". Have you been charged for it yet?

Reading the stuff about the mixing medium made me remember:

The Wet Palette isn't in the store. Replacement sheets of paper are, but the actual palette isn't.

That should be fixed shortly!

[cryocube]

So I had to hunt out a Molten Bronze (bought the Circle Paint pack for it) and after a lot of trickery I managed to reconstitute it. However, (Curse you Will Schick with a cool paint scheme which I have adopted!) now I am having a hard time finding more of it. I notice a number of the Metallics recently have returned to the online store and I was wondering if it might be possible that someone in the warehouse may have squirreled away some Molten Bronze? I have enough to get through all my current Jacks but my Sentinels and Invictors are woefully Bronze-less.

[PPS_Alex]

Unfortunately we do not have an ETA on a return of the Molten Bronze (or Rhulic Gold).

[PG_Alviaran]

Any ETA on parts for Wolflord Morraig?

[PG_leontheconfused]

Is there still a problem with international shipping costs?

Wondering what the cost of shipping a Warpwolf extreme to the UK would be?

[demi_morgana]

I paid $28 for shipping mine order (to Poland)

[McMordain]

Ahoy!

I would like to know if the holiday sale mk I card packs contain all the mk I cards for a given faction or it is the old card pack without the legends cards.
Thanks.

[PPS_Alex]

Any ETA on parts for Wolflord Morraig?

Not at this time.

Is there still a problem with international shipping costs?

Wondering what the cost of shipping a Warpwolf extreme to the UK would be?

Our store still doesn't calculate the international shipping cost correctly. For just the Warpwolf Extreme, the cheapest option would be about $14-$15.

Ahoy!

I would like to know if the holiday sale mk I card packs contain all the mk I cards for a given faction or it is the old card pack without the legends cards.
Thanks.

These are the second run MkI decks, and contain cards for everything through SUPERIORITY.

[PG_bnf]

How much is international shipping to Germany if I order some of the discounted MK1 books and maybe a few additional items (like parts, patches, maybe a blister)?
The store says $55, that can't be correct, right?

[PPS_Alex]

International parcel post on a package with books I'd expect to be around $25-$30.

[humzai]

Are the key chain tape measures and the dice going to be available individually?

[PPS_Alex]

Are the key chain tape measures and the dice going to be available individually?

There are no plans for this at this time.

[Oathbreaker]

How do I order Retribution bits...? I'm missing some mage hunter assassin crossbow pieces.

[PPS_Alex]

How do I order Retribution bits...? I'm missing some mage hunter assassin crossbow pieces.

Parts for Retribution models are not currently available for purchase. If you have a mispack issue, you can request free replacements from us via the customer support contact form or emailing frontdesk@privateerpress.com

[PG_Neomorte]

Will the Scathean parts be available soon?

[PPS_Alex]

Our new Hobby Manager Assistant is currently working on getting parts ready for posting, but we cannot offer an ETA for any specific part.

[TechLee]

I had an order with the Holiday sale, and I got the wrong "E" book. :P

I had ordered Evolution softcover and got the Escalation softcover. Is there an email address I need to contact, or by phone, or will this work?

Thanks!

[PPS_Alex]

I had an order with the Holiday sale, and I got the wrong "E" book. :P

I had ordered Evolution softcover and got the Escalation softcover. Is there an email address I need to contact, or by phone, or will this work?

Thanks!

Email Adam at frontdesk@privateerpress.com and he will take care of this for you.