First of all, I love WM&H. I'm writing this as more of a feedback to PP and for other players to share experiences. I'm not writing it to rage at PP and tell them all that their mother's did a horrible job raising them.
Quality control is a huge issue. Every single player I know has had boxes / blisters arrive either missing parts or containing damaged / deformed parts. Very occasionally they'll even contain additional unintended parts! I know that many players are becoming increasingly frustrated by this. I am a little bit, but not so much. Generally I try to be relaxed about it, write PP an email asking for replacement parts and then wait. This does mean that I order an item in to the shop, wait a few weeks for that. Then I get it home all excited and crack it open, write PP an email and then wait a few weeks for the part.
While I think the levels of poor QC PP have been giving to their customers especially over the past 12 months is not up to the standard we would expect as paying consumers, these things do happen (my thought is that they happen a bit too often though).
However the real reason I'm writing this, and this really gets my goat, is that half the time when I write to PP to report missing or defective components I don't even get a response. There are models I've bought over 12 months ago that I never received replacement parts for despite writing to PP and then following up my emails after a reasonable period of time when I've not received a response. What's triggered this is that I recently bought 4 blisters of models and 2 of them came with missing parts. I wrote to PP and have yet again been ignored.
I think you've made a wonderful game guys, and I think you've got a great team of people working on both the rules and creating fantastic models to bring those rules to life. However your quality control and your customer service are not up to standard. I would really like to see improvements in this area over the next few months.
Thanks for reading, and apologies if this is in the wrong forum.